Privacy policy

Goodnba User Privacy Policy

Welcome to our miniature landscape design and manufacturing website (hereinafter referred to as "this Website"). We recognise the importance of personal information and are committed to protecting your privacy. This Privacy Policy aims to clearly and transparently explain how we collect, use, store, and protect your personal information when you visit this Website or use our services, as well as the rights you possess.

1. What information do we collect?

We collect information to better serve you, typically in the following two scenarios:

1.1 Information you actively provide:

Contact and Enquiries: When you communicate with us via the "Contact Us" form, email, or telephone, we may collect your name, email address, telephone number, and the specific details of your enquiry.

Account Registration: Should you register an account on this website, we may collect your chosen username, password, email address, and any personal profile details you voluntarily provide.

Order Processing: When you order our miniature model products or services, to complete the transaction, we may collect your name, delivery address, contact telephone number, and necessary payment details. Please note that we only collect the last four digits of your credit card number for identification purposes. Full payment details are processed by a secure third-party payment gateway and are not stored on our servers.

1.2 Information we collect automatically:
When you browse this website, certain information is collected automatically:

Access Data: Our servers automatically log your IP address, browser type, access time, requested pages, referring pages, etc. We may anonymise your IP address for aggregate traffic analysis and website optimisation.

Cookies and similar technologies: We use cookies (small text files stored on your device) to enhance your browsing experience. For instance, cookies help us remember items in your shopping basket, recognise returning visitors, and understand which pages are most popular. You may refuse or manage cookies via your browser settings, though this may affect the functionality of certain website features.

2. How do we use your information?

We undertake to use your personal information solely for the explicitly stated purposes below:

Service Provision: To process your enquiries, orders, account registrations, and to provide you with the products and services you request.

Website optimisation: Analysing website usage (in aggregated and anonymised form) to improve content, functionality, and services.

Communication: Responding to your enquiries and sending service-related notifications where necessary (e.g., order status updates).

Marketing (subject to your consent): Where you opt in, we will send you information about new products, exhibition details or promotional activities. You may unsubscribe at any time.

3. How do we protect your information?

We take the security of your information very seriously.

We employ reasonable administrative, technical, and physical safeguards to prevent unauthorised access, use, alteration, disclosure, or destruction of your personal information.

We employ Secure Sockets Layer (SSL) technology to encrypt sensitive information you provide (such as payment details) during transmission.

Your personal information is stored on servers protected by security measures and is accessible only to authorised personnel at .

4. Do we share your information?

We do not sell, trade, or otherwise transfer your personal information to external third parties without compensation. We may disclose your information only under the following necessary circumstances:

Service Providers: We may share necessary information with trusted third parties who provide services to us (e.g., payment processing, website hosting, data analysis). These service providers are required to strictly protect your information and may not use it for their own purposes.

Legal Requirements: We may disclose your information when compelled to do so by law, regulation, or government authority.

5. Your Rights

Under applicable laws, you have the following rights regarding your personal information:

Access and Correction: You may log into your account at any time to access and update your personal information.

Deletion: You may request that we delete some or all of the personal information you have provided. You may also delete your account yourself via your account settings, or contact us to arrange this.

Withdrawal of Consent: For marketing communications based on your consent, you may withdraw consent at any time by clicking the "unsubscribe" link in each marketing email.

Lodging a Complaint: Should you have any queries or complaints regarding our privacy practices, please contact us using the details provided below. We will respond promptly.

6. Third-Party Links

Our website may contain links to third-party websites (such as partners or social media platforms). Please note that these third-party websites have their own independent privacy policies, and we bear no responsibility for their content or activities. Before providing personal information to these websites, please review their privacy policies.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated policy will be posted on this page with an updated effective date. We recommend you review it periodically to stay informed.