Versand

Goodnba Custom Miniature Landscape Logistics and Shipping Policy

Effective Date: December 1, 2025

This policy applies to delivery services for all custom micro-models (hereinafter referred to as "Products") ordered through this website. Due to the customized, fragile, and potentially high-value nature of the Products, this policy differs significantly from standard merchandise logistics. Please read carefully before placing your order.

1. Delivery Regions and Shipping Methods

We currently offer international shipping to the United States, Canada, major EU countries, the United Kingdom, Australia, and other regions. Due to the unique nature of the Products, we primarily utilize the following logistics solutions:

International Air Freight: Suitable for most single-item or small-batch orders, offering relatively fast delivery and controlled environmental conditions.

International Sea Freight: Suitable for bulk orders or exceptionally large single-piece models. Cost-effective but time-consuming.

Specialized Art/Oversized Logistics: For items exceeding standard dimensions (e.g., any single side exceeding 1.5 meters) or high-value pieces, we collaborate with specialized art logistics providers. The final shipping method will be determined in consultation with you after order confirmation, based on the product's specific dimensions, weight, value, and destination.

2. Customized Packaging & Security Assurance

To ensure your miniature model arrives flawlessly during long-distance transport, we employ industry-leading packaging standards:

Custom Wooden Crates: Each product is encased in a reinforced wooden crate custom-built to its shape and dimensions. All wood complies with IPPC ISPM-15 international standards (heat-treated to prevent pests).

Internal Cushioning: High-density shock-absorbing foam and acid-free cotton paper fill and secure the interior, preventing product movement.

Environmental Control: For temperature- and humidity-sensitive materials, desiccants are placed within the packaging. When required, packaging solutions with temperature/humidity data loggers can be provided to monitor the transport environment throughout the journey.

3. Estimated Transit Time

As all products are custom-made, shipping timelines are calculated from the completion of production and packaging, excluding production time.

Destination Region	Standard Air Freight	Economy Sea Freight	Specialized Heavy Cargo Logistics
North America (USA/Canada)	8–15 business days	30–45 business days	Determined by negotiated solution
EU/UK	10–18 business days	35–50 business days	Determined through program consultation
Australia/New Zealand	12–20 business days	40–55 business days	To be determined based on plan negotiations

The above lead times are estimates and do not include destination customs clearance time. Customs delays may result in extended delivery times.

4. Shipping Costs, Duties, and Insurance

Shipping Cost Calculation: Shipping fees are not fixed and will be calculated at checkout based on the final product dimensions, weight, packaging volume, delivery address, and selected service tier. You may also obtain a quote prior to purchase via service@goodnba.com咨询预估运费.

Duties and Taxes: Imported goods may incur duties, Value Added Tax (VAT), Goods and Services Tax (GST), etc., according to destination country regulations. All such taxes and duties are the responsibility of the buyer. Regions like the EU have abolished duty-free policies for small parcels; all imports require declaration and may incur charges. We recommend researching your country's import regulations beforehand.

Shipping Insurance: All orders automatically include full shipping insurance, with you (the recipient) as the beneficiary. This insurance covers risks such as loss or damage during transit caused by the carrier.

5. Customs Clearance and Delivery

Customs Documentation: We provide complete commercial invoices, packing lists, and other necessary documents, and assist in declaring the correct Harmonized System (HS) code (e.g., 9703 for original sculptures).

Final Delivery: Standard service typically includes "Delivered at Place" (DAP). For additional services like upstairs delivery, placement in specific rooms, or installation, please contact us in advance. We can coordinate with logistics providers, but extra fees may apply.

6. Signing and Inspection Process (Critical)

Given the fragile and custom nature of the product, please inspect the contents before signing for delivery:

External Inspection: Upon delivery, first examine the outer wooden crate for severe damage, crushing, or water stains. If significant abnormalities are present, note "Damaged Outer Packaging" on the delivery receipt and take photographs.

Unpacking Inspection: While the courier is present, open the outer packaging and inspect the main product for visible damage or significant defects.

Issue Resolution: If damage is found, immediately take photos (of the outer packaging, inner packaging, and damaged product areas) and refuse delivery. Alternatively, clearly document the damage on the delivery receipt and have the courier sign to confirm. Then promptly send the photos and a detailed description to [Your After-Sales Email] to contact us.

Important: Failure to perform the unboxing inspection or reporting shipping damage more than 48 hours after signing for the package will make subsequent insurance claims extremely difficult. We cannot assume responsibility for replacements or repairs under such circumstances.

7. Logistics Tracking

After your order ships, we will email you the tracking number and a link to monitor your shipment's status at any time.

8. Contact Us

For any questions regarding our logistics policies, please contact us at:

Customer Service Email: service@goodnba.com

Service Hours: Monday to Friday, 8:00 AM to 12:00 AM

Key Points and Legal Notice

To help you understand, here is a summary of key points and explanations regarding our logistics policy:

Item	Key Points	Meaning for You (Buyer)
Packaging	Custom reinforced wooden crates meeting international standards.	Ensures safety, but packaging volume and weight significantly impact shipping costs.
Delivery Time	Refers solely to transit time, excluding production and customs clearance.	Allow extra time for the entire delivery process and plan ahead.
Cost	Shipping costs are calculated based on actual charges; import duties and taxes are borne by the buyer.	The final payment amount may exceed the product price; please anticipate this possibility.
Inspection	Opening the package for inspection before signing for it is a necessary step and your right.	This is the only valid way to obtain compensation for shipping damage and should not be omitted.
Liability	Shipping risks are covered by insurance, but this coverage is contingent upon proper inspection and timely reporting.	Strictly follow the procedures outlined in Section 6 to protect your rights.

Disclaimer: We assume no liability for delivery delays caused by customs clearance delays, failure of the recipient to provide customs clearance documents in a timely manner, incorrect addresses, no one available to sign for the package, or force majeure events (such as natural disasters, strikes, or major epidemics). For returns or reshipments due to buyer reasons, all round-trip shipping costs and associated risks shall be borne by the buyer.