Widerrufsrecht

Goodnba Returns Policy

 1. Scope of Application

 We specialise in providing bespoke miniature model services. Given that each product (including miniature models of historic buildings, museums, exhibition halls, etc.) is individually designed and crafted according to your specific requirements (such as dimensions, materials, and scene layout), these constitute custom-made goods. Therefore, in principle, custom-made goods are not subject to "no-reason returns".Relevant Chinese legislation also stipulates that goods made to consumer specifications generally do not qualify for seven-day no-reason returns. However, this does not imply that customised goods cannot be returned or refunded under any circumstances.

 2. Conditions for Returns and Refunds

 We accept returns and process refunds or remakes under the following circumstances:

 Product Non-Conformance: Should the received item exhibit significant discrepancies in core specifications (e.g., principal dimensions, architectural appearance, structural integrity, or essential scene elements) compared to the mutually confirmed design proposal or contractual terms, rendering it unusable. Naturally, we will liaise with you via email throughout production to ensure alignment with your expectations.

 Product Quality Defects: Where the product exhibits severe manufacturing flaws or quality issues upon delivery, rendering it incapable of fulfilling its intended display or presentation purpose (e.g., major structural fractures, critical components failing to assemble or function correctly).

 Please note: Minor colour variations, insignificant non-structural detail deviations, or discrepancies arising from inaccurate reference materials/data provided by you may not be classified as quality issues. We shall jointly verify such issues with you via photographs, videos, or other means.

 3. Non-Returnable Circumstances

 To ensure fairness and clearly define responsibilities, we cannot accept returns under the following circumstances:

 Customer-initiated reasons: For instance, changing your mind after placing an order, or minor dissatisfaction with colour or non-critical details (where the product aligns with the design proposal).

 Minor and Reasonable Variations: Inherent, subtle handcrafted marks within reasonable limits; slight colour differences between product photographs and the actual item due to lighting conditions during photography or monitor variations.

 Customer Responsibility: Where the product differs from expectations due to incorrect or incomplete information provided by you (e.g., errors in drawings or photographic data).

 Abnormal use: Damage occurring after delivery due to improper handling, accidents, unauthorised modifications, or inadequate storage.

 4. Returns Procedure

 Should you believe the product meets the return criteria outlined in Section 2, please follow these steps:

 Contact Us: Within 14 days of receiving the product, email us at [email address] with:

 Your order number and a description of the issue.

 Clear photographic or video evidence clearly demonstrating the issue you believe exists (e.g., measuring dimensional deviations with a ruler, capturing defect areas from multiple angles).

 The original packaging you have retained.

 Review and Confirmation: Our after-sales team will review and respond to your request within 3 working days of receipt. Should further information be required, we will contact you.

 Return of Product (if required): Should your claim be approved, we shall provide instructions on how and where to return the product. Please refrain from returning the item independently until we have supplied a definitive return address.

 Refund or Remake:

 Upon receiving and verifying the returned item, we will process either a full refund, partial refund, or complimentary replacement based on the circumstances and your preference.

 Should a refund be issued, the amount will be returned via the original payment method. Bank processing may take some time; we kindly ask for your patience.

 5. Shipping Costs

 Where the issue is confirmed to be our responsibility (e.g., problems described in Clause 2), we shall cover the return shipping costs. We will provide a prepaid return label or reimburse reasonable return shipping costs when processing your refund.

 For return requests not attributable to us, both outbound and return shipping costs shall be borne by you.

 6. Special Provisions Regarding Deposits for Customised Products

 Given the bespoke nature of custom miniature models, we typically require a deposit (usually 50% of the total order value) at the time of order placement to commence design and material procurement. The remaining balance is payable prior to shipment. Regarding potential disputes concerning deposits, the following provisions apply:

 ① Legal Nature of the Deposit
 The deposit you pay is legally regarded as security for the performance of the contract. Once paid, it signifies your formal authorisation for us to commence preliminary work including design and procurement.

 ② Circumstances for Deduction or Refund of the Deposit
 To clearly delineate responsibilities, the handling of deposits adheres to the following principles:

 ③ Streamlining Procedures to Mitigate Disputes
 To prevent disputes, we shall ensure transparency through the following steps:

Prior to paying the deposit: You will receive a quotation clearly detailing the total price, deposit percentage and amount, design scope and delivery standards, and final payment milestones.

 Prior to commencement of work: We shall provide visual design drafts (such as renderings and key dimension drawings) for your written confirmation (via email or online). Your confirmation shall serve as irrevocable authorisation for subsequent production.

 Substantial modifications: Should you request major alterations to confirmed design elements after approval, we reserve the right to reassess costs and timelines, which may incur additional charges.

 7. Contact Information

 Should you have any queries regarding our returns policy or wish to initiate a return request, please contact us via the following channels:

 Email：Service@goodnba.com

 Customer Service Hours: Monday to Friday, 9:00–23:00

 We value the trust of every customer and are committed to ensuring a smooth and satisfactory customisation experience through rigorous processes and open communication.